ECOMMERCE RETURN POLICY AND PROCEDURES
Many of our products are handmade and hand dyed. Please note that variation in color and texture is inherent to the product and adds to its beauty.
Madeline Weinrib accepts returns, with the below exceptions, within 7 days upon delivery for a full refund, or within 30 days for merchandise credit. All items must be returned in showroom condition with original tags. You will be responsible for the arrangement and cost of return shipping and delivery with the exception of damaged items. We reserve the right to refuse return of any merchandise that does not meet Madeline Weinrib return requirements.
Custom orders are non-cancellable, non-returnable, and non-refundable, with the exception of manufacturer defects or damages. You will have 48 hours from the time a custom order is placed to cancel it. After 48 hours, the order is considered a final sale and cannot be refunded.
Please note that all items must be returned in showroom condition with original tags. We will gladly accept the return of any merchandise that may have been damaged during shipping. Should you discover a defect in your order, please contact Online Customer Service within 48 hours of receipt. We will provide you with an authorized pre-paid shipping label and issue a full refund.
International order returns vary by country of destination. For more information, please contact Online Customer Service.
HOW TO RETURN MERCHANDISE
Madeline Weinrib Online Returns
ABC Carpet & Home
888 Broadway, 6th floor
New York, NY 10003
Please note: we cannot accept ecommerce returns at any of our store locations.
ONLINE CUSTOMER SERVICE
Atelier phone: 646 602 3780