Return Policy


Many of our products are handmade and hand dyed. Please note that variation in color and texture is inherent to the product and adds to its beauty.

Madeline Weinrib accepts returns, with the below exceptions, within 7 days upon delivery for a full refund, or within 30 days for merchandise credit. All items must be returned in showroom condition with original tags. You will be responsible for the arrangement and cost of return shipping and delivery with the exception of damaged items. We reserve the right to refuse return of any merchandise that does not meet Madeline Weinrib return requirements.

  • Products purchased on sale are final sale and non returnable.
  • Rug Padding is cut to size and is non-refundable.
  • All fabric is final sale and is NOT returnable.  After approving your cutting for approval (CFA) and making payment, the fabric is cut to order and shipped within 7-14 days. Should you decide not to proceed with your fabric order after receiving your CFA please contact Online Customer Service to cancel your order. Your credit card will not be charged.


Custom orders are non-cancellable, non-returnable, and non-refundable, with the exception of manufacturer defects or damages. You will have 48 hours from the time a custom order is placed to cancel it. After 48 hours, the order is considered a final sale and cannot be refunded.


Please note that all items must be returned in showroom condition with original tags. We will gladly accept the return of any merchandise that may have been damaged during shipping. Should you discover a defect in your order, please contact Online Customer Service within 48 hours of receipt. We will provide you with an authorized pre-paid shipping label and issue a full refund.


International order returns vary by country of destination. For more information, please contact Online Customer Service.


  • To begin a return, please contact Online Customer Service. Include your full name, order number, and reason for return. 
  • After your return has been approved you may ship the merchandise back to please note that we are not responsible for return shipping:

Madeline Weinrib Online Returns
ABC Carpet & Home
888 Broadway, 6th floor
New York, NY 10003

  • Please ship your package using a trackable, insured shipping method. Madeline Weinrib cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
  • You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed. You will be notified via email to the address listed on your account when this transaction has taken place. Once we have received your merchandise back in showroom condition, we will credit you in the original method of payment. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Madeline Weinrib.

Please note: we cannot accept ecommerce returns at any of our store locations. 

Atelier phone: 646 602 3780